Refund policy

Return & Refund Policy

Fone World Weston
46 High Street
Weston-super-Mare
BS23 1JA

Last updated: 16 August 2026

1. Online Returns and Cancellations

We want you to be happy with your purchase. If you have purchased a product from our online store, you may have the right to cancel your order within 14 days of receiving your goods, in accordance with UK consumer law.

If you wish to cancel an online order, please contact us as soon as possible using the contact details below.

This cancellation right does not affect your statutory rights in relation to products that are faulty, damaged, not as described, or otherwise do not meet the requirements of UK consumer law.

2. Before Delivery or Collection

If you cancel your order before it has been delivered or collected, we will cancel the order and provide a refund in accordance with your statutory rights.

For orders that have not yet been fulfilled, we will normally refund the amount paid for the order.

If you have selected local delivery and paid a delivery charge, the applicable delivery charge will be refunded where required by law.

3. Cancelling After Delivery or Collection

If you cancel an online order after receiving or collecting the goods, you may have a statutory cancellation right.

If you are returning an item because you have changed your mind, you are responsible for returning the goods to us at your own expense unless the goods are faulty, damaged, incorrect, or otherwise covered by your statutory rights.

Returned goods should be brought or sent to:

Fone World
46 High Street
Weston-super-Mare
BS23 1JA

Please contact us before returning an item so that we can provide any necessary return instructions.

4. Condition of Returned Products

Customers are expected to take reasonable care of products while they are in their possession.

Where you are returning an item because you have changed your mind, you should handle the product only as much as is reasonably necessary to establish its nature, characteristics and functioning.

Products should be returned complete and, where possible, with their original packaging, accessories, cables, manuals and other items supplied with the product.

Opening packaging to inspect a product does not automatically remove your statutory cancellation rights. However, if a product has been handled or used beyond what is reasonably necessary to inspect or test it, we may be entitled to make a deduction from the refund to reflect any resulting reduction in the value of the product, where permitted by law.

For example, an electronic product that has been fully set up and used for several days may have a reduced value compared with a new, unused product.

5. Choosing the Wrong Product

We understand that it can sometimes be difficult to know which accessory is suitable for your particular device or television.

Customers are responsible for checking that a product is suitable for their needs before placing an order. Product information and specifications should be checked carefully before purchasing.

Where a customer has simply selected the wrong product, we may offer an exchange provided that the product:

  • Has not been used;

  • Has not been damaged;

  • Is complete with all accessories and components;

  • Has its original packaging; and

  • The original packaging has not been unnecessarily damaged.

Any such exchange is subject to our approval and does not affect any statutory rights you may have.

6. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged on arrival, not as described, or we have supplied the wrong product, please contact us as soon as possible.

Your statutory rights under UK consumer law are not affected by this policy.

Depending on the circumstances, we may arrange a replacement, exchange, repair, refund or other appropriate remedy in accordance with your legal rights.

If the product is faulty or we have made an error with your order, we will not expect you to pay the reasonable cost of returning the incorrect or faulty product.

7. Refunds

Approved refunds will normally be made to the original payment method used to place the order.

Once we have received the returned product and assessed its condition, we will process any refund due within the period required by applicable law.

Your payment provider may take additional time to make the refunded funds available in your account.

Where a lawful deduction is applicable because a product has been handled or used beyond what is reasonably necessary and has consequently lost value, the amount refunded may be reduced accordingly.

8. Delivery and Pickup

Online orders can be fulfilled by either local delivery or pickup from our shop, depending on the option selected at checkout.

Local Delivery

Our local delivery service is currently available within BS22, BS23 and BS24 postcodes.

We provide same-day local delivery and aim to deliver within 2 hours of the order being accepted, subject to availability, traffic, weather, delivery circumstances and other factors outside our reasonable control.

Current delivery charges are:

  • BS23: £1 for orders under £30

  • BS22: £2 for orders under £30

  • BS24: £2 for orders under £30

  • Orders of £30 or more: Free delivery

Pickup

Customers can choose to collect their online order from:

Fone World
46 High Street
Weston-super-Mare
BS23 1JA

Pickup is free.

Customers should wait until they have received confirmation from us that their order is ready for collection before coming to the shop.

Please bring your order confirmation or other appropriate order details when collecting your purchase.

9. Products That Cannot Be Returned Because of Their Nature

Certain products may be subject to specific legal exceptions to cancellation rights because of their nature or condition. Where such an exception applies, this will be explained to you before or at the time of purchase where required.

This may include certain sealed products where the seal has been broken for health protection or hygiene reasons, or other products where a statutory exception applies.

Nothing in this policy removes or limits any consumer rights that cannot legally be excluded.

10. Contacting Us About a Return

To request a return, cancellation or exchange, please contact Fone World using one of the following methods:

Telephone: 01934 420939
WhatsApp: +44 7565 065555

Please provide your order details and explain the reason for your return or cancellation. We may ask for photographs or other information where this is relevant to assessing a damaged, faulty or incorrect product.

11. Our Statutory Obligations

Nothing in this Return & Refund Policy is intended to restrict, exclude or replace your statutory rights under UK consumer law.

If you have purchased a product that is faulty, not as described, or otherwise does not meet the requirements of applicable consumer law, you retain the rights provided to you by law.

If you have any questions about our returns policy, please contact us before returning your product.

Fone World Weston
46 High Street
Weston-super-Mare
BS23 1JA
Telephone: 01934 420939
WhatsApp: +44 7565 065555