Terms of Service

Fone World Weston
46 High Street
Weston-super-Mare
BS23 1JA

Last updated: 16 August 2026

These Terms of Service apply to purchases made through the Fone World Weston website.

By placing an order through our website, you agree to these Terms of Service.

Nothing in these Terms affects your statutory rights as a consumer under UK law.

1. About Us

Fone World Weston is a local phone and accessories business based at:

Fone World
46 High Street
Weston-super-Mare
BS23 1JA

Telephone: 01934 420939
WhatsApp: +44 7565 065555

Our online store currently sells accessories and related products for local customers.

2. Products

We sell a range of phone and electronic accessories, which may include:

• HDMI cables

• Streaming devices and Fire TV products

• Chargers

• USB cables

• Phone cases

• Screen protectors

• Earphones and headphones

• Power banks

• Adapters

• Other related accessories

We make reasonable efforts to ensure that product descriptions, photographs, specifications and compatibility information displayed on our website are accurate.

However, product specifications, packaging and appearance may occasionally change depending on the manufacturer.

Customers are responsible for checking product specifications and compatibility before placing an order.

If you are unsure whether a product is suitable for your device, please contact us before purchasing and we will do our best to assist.

3. Product Compatibility

Electronic accessories can vary depending on the device, television, phone, connection type, model and other equipment being used.

We recommend that customers check compatibility carefully before ordering.

Where compatibility information is provided by the manufacturer, we rely on the manufacturer's stated specifications.

If you are unsure about compatibility, please contact us before placing your order.

Our assistance with compatibility does not remove or limit your statutory rights if a product is subsequently found to be faulty, not as described or otherwise does not meet the requirements of UK consumer law.

4. Product Availability

All products are subject to availability.

Adding a product to your basket does not guarantee that the product will remain available until your order is completed.

If an item becomes unavailable after you have placed an order, we will contact you where appropriate and may offer an alternative, replacement or refund.

5. Prices

All prices displayed on our website are in British pounds (£).

We make reasonable efforts to ensure that prices are accurate.

If we discover an obvious pricing error, we will contact you before fulfilling the order where appropriate.

We will not knowingly charge you more than the price displayed at checkout without your agreement.

Delivery charges, where applicable, will be displayed before you complete your order.

6. Placing an Order

When you place an order through our website, you are making a request to purchase the products selected by you.

You will receive an order confirmation after placing your order.

An order confirmation does not necessarily mean that the order has been accepted and fulfilled.

We reserve the right to contact you if there is a problem with your order, including issues relating to product availability, pricing, payment or delivery.

Where an order cannot reasonably be fulfilled, we may cancel the order and provide an appropriate refund.

7. Payment

Payment must be completed using one of the payment methods made available at checkout.

We will not normally prepare an order for delivery or pickup until payment has been successfully authorised.

If payment fails or is reversed, we may delay or cancel the order until the payment issue has been resolved.

8. Local Delivery

We currently offer local delivery within:

• BS22

• BS23

• BS24

Our current delivery charges are:

• BS23: £1 for orders under £30

• BS22: £2 for orders under £30

• BS24: £2 for orders under £30

• Orders of £30 or more: Free delivery

We provide same-day local delivery and aim to deliver within 2 hours of the order being accepted, subject to availability, traffic, weather, delivery circumstances and other factors outside our reasonable control.

Delivery times are estimates rather than guaranteed delivery times.

If there is an unexpected delay, we will make reasonable efforts to inform you where appropriate.

9. Pickup

Customers may choose to collect their online order from:

Fone World
46 High Street
Weston-super-Mare
BS23 1JA

Pickup is free.

Customers should wait until they have received confirmation that their order is ready before coming to collect it.

When collecting an order, you may be asked to provide your order confirmation or other appropriate information so that we can verify the order.

10. Delivery and Pickup Responsibility

For local deliveries, customers should provide accurate delivery information and ensure that someone is available to receive the order where required.

We are not responsible for delays caused by incorrect information supplied by the customer or circumstances outside our reasonable control.

For pickup orders, customers should collect their order within a reasonable period after being notified that it is ready.

If an order is not collected, we may contact the customer to arrange collection or discuss the available options.

11. Returns, Refunds and Exchanges

Our Return & Refund Policy explains our rules for cancellations, returns, refunds and exchanges.

Please read our Return & Refund Policy before placing an order.

Nothing in our return policy or these Terms removes or limits your statutory consumer rights.

12. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, not as described, or different from the product you ordered, please contact us as soon as possible.

We will deal with the issue in accordance with your statutory rights and applicable UK consumer law.

Depending on the circumstances, this may include a repair, replacement, exchange, refund or other appropriate remedy.

Please do not dispose of a faulty product before contacting us, as we may need to inspect the product to determine the appropriate solution.

13. Customer Responsibility

Customers are responsible for:

• Providing accurate contact and delivery information;

• Checking that products are suitable for their intended use;

• Checking compatibility before purchasing where appropriate;

• Using products in accordance with the manufacturer's instructions;

• Taking reasonable care of products after receiving them; and

• Following any relevant safety instructions supplied with the product.

Nothing in this section limits our responsibility where the law requires us to be responsible.

14. Manufacturer Information

Some products sold by us are manufactured by third-party companies.

Product names, trademarks, logos and manufacturer information belong to their respective owners.

We are a retailer and are not necessarily the manufacturer of the products we sell.

Manufacturer warranties or guarantees may apply to certain products. Where applicable, these do not replace or remove your statutory consumer rights.

15. Website Information

We make reasonable efforts to keep the website information accurate and up to date.

However, we do not guarantee that the website will always be available, error-free or completely free from interruptions.

We may update product information, prices, availability and website content from time to time.

These changes will not affect an order that we have already accepted except where permitted or required by law.

16. Website Content and Intellectual Property

Unless otherwise stated, content on the Fone World website, including our branding, logos, photographs, written content and other original materials, belongs to or is used by Fone World with appropriate permission.

You must not reproduce, copy, modify, distribute or commercially use our website content without our permission.

Third-party trademarks and product names remain the property of their respective owners.

17. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

You should review the terms and privacy policies of third-party websites before using them.

18. Limitation of Liability

Nothing in these Terms limits or excludes liability where doing so would be unlawful.

In particular, nothing in these Terms limits or excludes your statutory consumer rights or our liability for matters that cannot legally be excluded or limited.

Subject to the above, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

19. Events Outside Our Reasonable Control

We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances outside our reasonable control.

This may include severe weather, road closures, traffic incidents, power or telecommunications failures, supplier problems, or other events that we could not reasonably prevent.

Where possible, we will take reasonable steps to minimise the impact of such events.

20. Privacy

We collect and use customer information in accordance with our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use and protect personal information.

21. Changes to These Terms

We may update these Terms of Service from time to time.

The version that applies to your order will normally be the version available at the time you place your order.

Changes made after an order has been accepted will not normally affect that order unless the change is required by law or agreed with you.

22. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you will also retain any mandatory rights and protections provided to you under applicable UK consumer law.

23. Contact Us

If you have questions about these Terms of Service, an order, a product or any other matter relating to our online store, please contact us:

Fone World Weston
46 High Street
Weston-super-Mare
BS23 1JA

Telephone: 01934 420939
WhatsApp: +44 7565 065555

We will do our best to resolve any issue promptly and fairly.

Fone World Weston